Sales Policy for Richglas – Premium Beauty Products

Effective from November 20, 2024

Welcome to Richglas! We are a luxury beauty brand dedicated to providing high-quality skincare and beauty products that help you achieve flawless skin and radiate confidence. We believe that luxury should be accessible to everyone, and our commitment to excellence reflects in every product we offer. Our products are designed with the finest ingredients to provide you with an exceptional beauty experience. This Sales Policy outlines the terms and conditions under which you can shop with us.

1. Overview

At Richglas, we strive to offer our customers a seamless and secure shopping experience. We understand that each customer has unique needs, and we aim to deliver personalized service that reflects our commitment to your satisfaction. This Sales Policy governs your purchases from Richglas, and by placing an order with us, you agree to the terms set forth below. For any questions, feel free to contact us at any time.

2. Ordering Process

To place an order with Richglas, follow these steps:

  • Visit our official website: https://richglas.com
  • Browse through our extensive collection of premium beauty products.
  • Add the products to your shopping cart and proceed to checkout.
  • Fill in your shipping details, review your order, and make the payment securely through our trusted payment gateway.
  • Once your payment is processed, you will receive an order confirmation email with the details of your purchase.

Please note: Orders can only be processed when payment is successfully received. If any items are out of stock or unavailable, we will notify you immediately and offer alternatives or a refund.

3. Payment Methods

We accept the following payment methods for your convenience:

  • Credit/Debit Cards (Visa, MasterCard, American Express)
  • PayPal
  • Apple Pay
  • Google Pay

All payments are processed securely, ensuring your personal and payment information is kept confidential.

4. Pricing and Taxes

  • Prices displayed on the Richglas website are in USD.
  • All prices are exclusive of applicable taxes. Taxes will be calculated during checkout based on your shipping address.
  • We reserve the right to modify product prices at any time without prior notice. However, prices for orders placed before any price changes are guaranteed to remain the same.

5. Shipping and Delivery

We aim to process all orders within 1-2 business days after payment has been confirmed. Delivery times vary depending on your location:

  • Standard Shipping: 5-7 business days within the United States.
  • International Shipping: Delivery times vary depending on the destination and customs regulations.

Shipping costs will be calculated at checkout based on the delivery address. For international orders, any customs duties or taxes are the responsibility of the customer.

6. Return and Refund Policy

At Richglas, we want you to love your purchase. If for any reason you are not satisfied with your products, you can return them within 30 days of receipt for a full refund or exchange, subject to the following conditions:

  • Products must be in their original, unused condition with packaging intact.
  • Refunds will be processed to the original payment method.
  • Shipping charges for returns are non-refundable unless the return is due to a mistake on our part (e.g., incorrect or damaged items).

To initiate a return, please contact our customer service team at info@richglas.com with your order number and the reason for the return. We will guide you through the process.

7. Customer Service and Support

If you have any questions, concerns, or issues regarding your order, please don’t hesitate to reach out to our dedicated customer service team. We are here to assist you with any inquiries or support needs.

Our team is available Monday to Friday from 9:00 AM to 5:00 PM EST.

8. Privacy and Security

Richglas takes your privacy and security seriously. All personal information collected during the ordering process is kept confidential and is only used for processing your orders, improving our services, and providing you with updates on our latest products.

We utilize the latest encryption technology to ensure that your payment details and personal information are secure during every transaction.

9. Changes to the Sales Policy

We may update this Sales Policy from time to time to reflect changes in our services or legal requirements. Any changes will be posted on this page, and the revised policy will take effect immediately upon publication. We encourage you to review this page periodically for the most up-to-date information.

10. Contact Information

For further inquiries, please feel free to contact us using the information below:

  • Address: 758 Arch St, Pittsford, Vermont (VT), 05763
  • Phone Number: (802) 483-0014
  • Email: info@richglas.com

We thank you for choosing Richglas, where luxury meets skincare. We look forward to being part of your beauty journey.