Privacy Policy for Richglas Sports Equipment

Effective Date: November 20, 2024

At Richglas, we prioritize the privacy and security of our customers’ personal information. This Privacy Policy outlines the types of personal data we collect, how we use it, and the steps we take to protect it. By using our website, www.richglas.com, you consent to the data practices described in this policy.

1. Information We Collect

We collect personal information that you provide to us directly and automatically through your use of our website.

  • Personal Identification Information: When you make a purchase, register an account, or sign up for our newsletter, we may collect the following personal details:

    • Name
    • Address (billing and shipping)
    • Email address
    • Phone number
    • Payment information (credit card details, PayPal account)
    • Account login credentials

  • Non-Personal Identification Information: We may also collect non-identifiable information automatically when you visit our website, including:

    • Browser type
    • Device type
    • IP address
    • Pages visited
    • Referring website
    • Cookies and tracking technologies (to improve site performance and user experience)

2. How We Use Your Information

The information we collect is used for the following purposes:

  • Order Processing: To process and fulfill your orders, including payment processing, shipping, and customer service.
  • Account Management: To create and manage your account, allowing you to track orders, save preferences, and manage settings.
  • Marketing and Communications: To send you promotional emails, newsletters, product updates, and special offers. You can opt-out of marketing communications at any time by unsubscribing.
  • Website Improvement: To personalize your experience and improve our website functionality, performance, and content based on your interactions.
  • Customer Support: To respond to your inquiries, provide product recommendations, and resolve issues related to your orders.

3. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience on our website. Cookies are small text files placed on your device to help us remember your preferences, track website usage, and personalize content. By continuing to use our site, you consent to the use of cookies. You can modify your browser settings to refuse cookies, though this may impact your website experience.

  • Types of Cookies We Use:
    • Essential Cookies: Necessary for the operation of the website (e.g., cart functionality, login).
    • Performance Cookies: Help us analyze website usage and improve performance (e.g., Google Analytics).
    • Advertising Cookies: Track browsing activity to deliver targeted advertisements.

For more details, please refer to our Cookie Policy.

4. How We Protect Your Information

At Richglas, we implement a variety of security measures to ensure the safety of your personal information:

  • Encryption: We use Secure Socket Layer (SSL) encryption to protect sensitive data during transmission (e.g., payment information).
  • Data Storage: Your personal information is stored on secure servers with restricted access.
  • Payment Security: We comply with Payment Card Industry Data Security Standards (PCI DSS) to ensure the protection of your payment data.

While we take all reasonable precautions to safeguard your data, no method of electronic storage or transmission is completely secure. We cannot guarantee the absolute security of your information.

5. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your data under the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers (e.g., payment processors, shipping carriers, email marketing services) who assist in the operation of our website and business.
  • Legal Compliance: If required by law, or to comply with legal processes such as a court order, we may disclose your information to authorities or third parties.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction.

All third parties are obligated to maintain the confidentiality of your information and use it only for the purposes for which we have engaged them.

6. Your Rights and Choices

As a user, you have the following rights regarding your personal data:

  • Access and Update: You have the right to access and update your personal information at any time through your account settings or by contacting us directly.
  • Opt-Out of Marketing Communications: If you no longer wish to receive marketing emails or newsletters, you can unsubscribe by clicking the “unsubscribe” link in the email or contacting us at info@richglas.com.
  • Delete Your Account: You can request the deletion of your account and personal data by contacting our customer service team. Please note that certain data may need to be retained for legal or business purposes.
  • Cookies Preferences: You can control cookies through your browser settings. Please note that disabling cookies may impact certain website functionalities.

7. Third-Party Links

Our website may contain links to third-party websites or services. This Privacy Policy does not apply to those external websites. We encourage you to review the privacy policies of any third-party sites you visit, as we are not responsible for their practices or content.

8. Children’s Privacy

Our website and services are not intended for use by children under the age of 13. We do not knowingly collect or solicit personal information from children. If you believe that we have inadvertently collected information from a child under 13, please contact us immediately so we can take the necessary steps to delete the information.

9. Changes to This Privacy Policy

Richglas reserves the right to update or amend this Privacy Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal data, please contact us:

  • Email: info@richglas.com
  • Phone: (802) 483-0014
  • Address: 758 Arch St, Pittsford, Vermont (VT), 05763, USA

Richglas Sports Equipment
Street: 758 Arch St, Pittsford, Vermont (VT), 05763
Phone: (802) 483-0014
Email: info@richglas.com
Website: https://richglas.com/