Refund and Return Policy for Richglas 

Effective from November 20, 2024

At Richglas, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a flexible refund and return policy to ensure your peace of mind.

1. Return Eligibility

You may return products within 30 days of receiving your order, provided that the following conditions are met:

  • Product Condition: The items must be unused, unopened, and in their original condition. Products should be returned with all packaging intact.
  • Proof of Purchase: You must have the order confirmation or receipt as proof of purchase.
  • Exclusions: We cannot accept returns on products that have been opened or used, unless the product is defective or damaged upon arrival. Please check your items carefully upon receipt.

2. How to Initiate a Return

To return a product, follow these steps:

  1. Contact Customer Service: Email our customer service team at info@richglas.com with your order number and the reason for the return.
  2. Return Authorization: Our team will review your request and provide you with return instructions. Please do not send the product back before receiving authorization to ensure a smooth return process.
  3. Ship the Product Back: Once your return is authorized, carefully package the items in their original packaging, ensuring they are protected during transit. Return shipping costs will be the responsibility of the customer unless the return is due to an error on our part (e.g., damaged or incorrect items).
  4. Return Address: Please ship the return to the address provided in the return authorization email.

3. Refund Process

Once we receive the returned product and confirm that it meets the return conditions, we will process your refund. Please note:

  • Refund Method: Refunds will be issued to the original payment method used at checkout.
  • Processing Time: Refunds will be processed within 7-10 business days from the date we receive the returned item.
  • Shipping Charges: Original shipping charges are non-refundable unless the return is due to an error on our part (such as receiving the wrong or damaged items).

4. Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different size, color, or product, please initiate a return for the original item and place a new order for the desired product.

5. Damaged or Defective Products

If your item is damaged or defective upon arrival, please contact us immediately at info@richglas.com within 7 days of receiving the product. We will guide you through the return process and cover the return shipping costs.

6. Non-Returnable Items

Certain items may not be eligible for return, including but not limited to:

  • Gift cards or promotional items
  • Personalized or custom-made products

7. International Returns

For international returns, the same return policy applies, but please note that customers are responsible for all return shipping costs and any customs duties or taxes incurred during the return process. We recommend using a trackable shipping service for international returns to ensure the safe delivery of your return.

8. Changes to the Refund and Return Policy

We reserve the right to modify or update this refund and return policy at any time. Any changes will be posted on this page and will take effect immediately upon publication. We encourage you to review this policy periodically for any updates.

9. Contact Information

If you have any questions or concerns about our refund and return policy, please contact our customer service team:

Our team is available Monday to Friday, from 9:00 AM to 5:00 PM EST.

Thank you for shopping at Richglas. We are committed to providing you with the highest quality beauty products and exceptional customer service.